Designated Defense Security Services: Providing In-Depth Security End-to-End

Ensuring safety and security in our communities is a tremendous responsibility, and Designated Defense Security Services proudly carries this mantle by providing top-notch security services throughout Nevada. The veteran-owned and operated small business is committed to serving as the front line of defense, providing armed and unarmed security services with utmost dedication.

Designated Defense Security Services has built its success on three key pillars— trust, transparency, and communication. By maintaining open lines of communication, it builds trust and assures clients that their best interests are always at the forefront. To ensure complete transparency, it uses an advanced TrackTik cloud-based security workforce management solution for streamlining field operations and back office tasks, and generating detailed daily activity reports. These reports are promptly delivered to client inboxes first thing in the morning, providing a comprehensive overview of the team’s activities and offering them the peace of mind that their properties are under careful surveillance. It also recognizes that effective communication is essential to its operations, allowing its team to remain responsive to the ever-evolving security needs. The team is always a phone call away and ready to accommodate client needs.

The firm’s employee-first mentality plays a significant role in the quality service it provides. “We recognize that our employees are the backbone of our company, and they are the ones out there on the front lines representing us. We prioritize their well-being and invest in their growth and development. This translates to better morale, job satisfaction, and ultimately, better job performance,” says Mathew Severson, owner and CEO of Designated Defense Security Services.

It does so by highly prioritizing fair employee compensation and job satisfaction. By offering better wages than many of its peers as well as comprehensive on-the-job and classroom training to bring every security personnel up to standard, it attracts and retains the best talents who are motivated to perform at their best. Creating a stable and supportive work environment also reduces turnover rates, benefiting both its business and client’s.

Designated Defense Security Services is proud to service some of the biggest events in town, including the Consumer Electronics Show (CES); Speed Equipment Manufacturing Association (SEMA); Shooting, Hunting and Outdoor Trade Show; and Jewelers Circular Keystone Show, providing top-tier security solutions to ensure the safety of all attendees. In addition to concerts and trade shows, it provides security services for commercial, residential, and government clients.

Every collaboration begins by asking specific questions to better understand a client’s security requirements. This includes discussing hot points, previous security experiences, and property details. A property walk is then scheduled with them to ensure a thorough understanding of the property and security needs. Once all necessary information is gathered, a customized proposal is presented to the client for review, and upon its approval, a start date is scheduled. The firm is known to provide quick turnaround times; in some cases, services have started in as little as six hours.

To ensure the highest level of service quality, Designated Defense Security Services employs dedicated supervisors who regularly visit client properties to check on the guard’s performance. Designated Defense has top notch supervisors that check reports and guards to ensure premium services are being conducted. Regular follow-up calls to clients are made to gather feedback on its services, identify areas for improvement, and ensure their expectations are being met.

In one instance, a nonprofit agency was experiencing significant financial losses due to repeated thefts of copper from the AC units on their roof. These losses amounted to over $200,000 in damages. Designated Defense Security Services was called to investigate, and it quickly implemented remote monitoring by strategically placing cameras.

The following day, a suspect was observed on the roof attempting to steal more copper. The team promptly responded and detained the individual in the act of stealing, handing him over to law enforcement. Since the arrest, there have been no further losses on the property. Designated Defense Security Services continues to provide security services to the client, including remote monitoring to deter, detect, and respond to future incidents.

In recognition of its commitment to quality, Designated Defense Security Services was honored with Henderson’s Best Security Company award for two consecutive years and inducted into the Business Hall of Fame for Henderson, NV.